Have a question about email protocols or security?
Our editorial team at Avonie is here to help. Whether you're troubleshooting a complex IMAP sync issue, need clarity on TLS settings for German ISPs, or just want to share feedback on our guides, we're listening.
We provide static, authoritative resources, and we're always interested in hearing from our readers to improve this knowledge base.
Response Time
Typically within 24 hours
Understanding Our Static Mission
Avonie is built on a simple principle: reliable information should be accessible without distractions. That's why we've chosen a static architecture—no databases to query, no user accounts to manage, just pure, fast-loading HTML and CSS delivering the insights you need.
This approach ensures maximum security and privacy. We don't track your behavior, we don't serve personalized ads, and we certainly don't ask for your password. Our "contact" form is a visual guide to help you structure your thoughts, while our actual communication happens through direct, secure email channels.
Philosophy: Zero tracking, zero clutter, pure signal.
Send a Signal to the Avonie Team
This form demonstrates the structure of a proper inquiry. While this specific interface is static, your message will be routed to our editorial inbox at the address below.
Frequently Explored Topics
Before reaching out, you might find your answer in one of our deep-dive guides.
IMAP vs. POP3 Deep Dive
Understand the fundamental differences in sync behavior, storage models, and device strategies.
Inbox Zero & Filters
The static method for organizing Gmail without code or third-party extensions.
German ISP TLS Settings
Ensure secure connections with provider-specific configurations and certificate checks.
The Avonie Inquiry Lens
A mini framework to help you structure technical questions for faster, more accurate responses from our team.
Structure Your Question
- 1. Context: Which client/OS? (e.g., Thunderbird 115, iOS Mail)
- 2. Protocol: IMAP or POP3? SSL/TLS or STARTTLS?
- 3. Error: Full error message or screenshot of the log.
- 4. Steps: What have you already tried?
This helps us skip the back-and-forth and get you a solution faster.
Scope Limitations
- ✖ No Server Config: We don't configure actual mail servers for users.
- ✖ No Account Access: We cannot recover passwords or access your inbox.
- ✖ No Real-time Support: This is a static resource; responses are via email.
- ✖ No Third-party Tools: We recommend native clients and standard protocols only.
"We read every email. If your question helps others, we'll often anonymize it and turn it into a new guide. You're not just contacting a support desk; you're contributing to a public resource."
— Avonie Editorial Policy
Optimized for Germany
Our content is specifically tailored for the German email landscape—from ISP-specific TLS requirements to GDPR-conscious privacy practices. We're based in Berlin, and we understand the local infrastructure.
Whether you're with 1&1, Telekom, Vodafone, or a corporate Exchange server, our guides account for regional nuances in authentication and security standards.